Refund policy

Cancellation

Customers can request a full refund within 24 hours after placing an order on vigorpool.com.

Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (3.7% for credit card users, 4.4% for PayPal users, and 3.5% for Affirm users).

Orders purchased after 30 days could not be cancelled.

Return

Please contact support@vigorpool.com for assistance. We will help you create a return label and process your refund after receiving your returned items.

If you are unsatisfied with your purchase, you may return the purchased items complete, unused, and in their original packing within 30 days of receiving them for an exchange or refund. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.

Please collect the package first if your order has been shipped and you want to return it. Then contact our VigorPool Support via support@vigorpool.com to obtain instructions to return.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.

Refund

After you return the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@vigorpool.com.

Return Shipping Cost

We will charge you the shipping fee under these circumstances: 

  • If you cancel your order over 24 hours and within 30 days without any reason, we'll charge the transaction fee (3.7% for credit card users, 4.4% for PayPal users) + shipping cost.
  • Any defects or damages caused by exposure to excessive heat, liquids, or other external causes;
  • Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
  • Any defects or damages caused by misuse of products, unauthorized modification, disassembly or operation not in accordance with the official instructions or manuals;

 

After-sale Service Contact